People who are seriously unwell and may require hospital treatment if not managed today, can call at any time 8 am – 6pm to use the new Critical Service. We will have routine appointments available every day.
When all the routine appointments in a day have been given out, then it would be a question of calling back on a different day. What happens when all the routine appointments in a day are all given out?
#FOLLOW UP APPOINTMENT PROFESSIONAL#
All callers will be asked ““Have you considered booking with another professional who could help you?” in recognition that General Practice is now a multi-disciplinary team including physiotherapy, pharmacy, Mental Health workers and Social Prescribing.Follow up appointments : some appts will be kept on one side for when the doctor has specifically requested you to book a follow up appointment with them.When they have all been given out, then it would be a question of calling back on a different day. We will have a fixed number of appointments available every day. Routine appointments : phone on the day that you wish to be seen to book a routine appointment.Critical service: available 8am till 6pm daily for patients who are seriously unwell and may require hospital treatment if not managed today.We are making some changes to our appointment system from 21 st March 2022, this document explains what the changes are and why we are making them. It worked OK before the pandemic, but things changed: workload has increased and we are working differently. The approach helps empower patients to manage their own condition and plays a key role in enabling shared decision making and supported self-management in line with the personalised care agenda.Our current appt system is failing both patients and staff. PIFU is not a new concept, and commonly goes by a number of other names including open access follow-up, patient led follow-up, patient triggered follow-up, patient initiated appointments, supported self-managed follow-up, self-managed follow-up, see on symptom, open appointments, open self-referral appointments or patient-activated care. It can be used with patients with long or short-term conditions in a broad range of specialties including dermatology, rheumatology and cancer. PIFU is when a patient initiates an appointment when they need one, based on their symptoms and individual circumstances. To give patients and their carers the flexibility to arrange their follow-up appointments as and when they need them, NHS England and NHS Improvement is supporting providers to roll out patient initiated follow-up (PIFU). Outpatient Recovery and Transformation Programme.
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